The Role: Customer Specialist

Type: Full-time Location: Bangalore Compensation: Competitive, with performance-driven incentives Joining Date: Immediate, next 30 days Normal Work Timings: Mon-Sat, 10 am - 6 pm

<aside> 💡 This is for you if you are passionate about customer service and use data along with intuition to create compelling communications that solve customer experience issues. Experience lies at the core of our operations, with customer service being one of the company's most crucial pillars.

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As a Customer Specialist at The Experience Co., your department is the first touch point and the face of our company. Your role is pivotal in customer experiences and nurturing lasting relationships with our residents and community. With your customer-centric approach, keen understanding, and exceptional communication skills, you will ensure that every interaction turns into a lasting memory, driving business growth through meticulous relationship management and consultative sales strategies.

if this isn’t aligned, this role isn’t for you :)

1. You are great at conversations, people skills and people take your advice seriously
2. You are genuinely invested in enabling people to find new experiences, placing customer satisfaction and personalized service at the heart of all your actions.
3. You have a deep interest in people, their stories and how they want to grow
4. You possess strong relationship management skills, with the ability to foster trust and loyalty
5. You are efficient, extremely organized, and have a knack to followup naturally
6. You’ve played a role of customer success or client servicing in the past
7. You are great at closing deals one-on-one, targets energise you
8. You are a great communicator & can communicate with confidence and empathy
9. You are a quick learner, able to grasp new concepts, products, and services rapidly, ensuring that your knowledge enhances the customer experience.
10. You are an extrovert and a natural at communicating
11. Great at remote working